Privacy Policy for Art Oro Jewellery Store

At Art Oro Jewellery Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or interact with our services.

Information We Collect:

Personal Information: When you make a purchase or create an account with us, we may collect personal information such as your name, email address, phone number, billing address, and shipping address.

Payment Information: We collect payment details such as credit card information or other payment methods when you make a purchase.

Browsing Information: We automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing activity on our website through cookies and similar technologies.

How We Use Your Information:

Process Orders: We use your personal information to process your orders, fulfill your purchases, and provide customer support.

Communicate with You: We may use your contact information to send you order updates, promotional offers, newsletters, and marketing communications.

Improve Our Services: We analyse browsing and purchase behaviour to improve our website functionality, product offerings, and customer experience.

Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and conditions.

Information Sharing:

Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, delivery orders, and performing other business functions.

Legal Compliance: We may disclose your information when required by law or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Data Security:

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

We use encryption technology, firewalls, and secure socket layer (SSL) protocol to safeguard your information during transmission.

Although Kenya currently does not have a data protection act, we at Art Oro Jewellery aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority.

Tracking & Cookies Data:

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Examples of cookies we use:

  • Session cookies. We use session cookies to operate our service.
  • Preference cookies. We use preference cookies to remember your preferences and various settings.
  • Security cookies. We use security cookies for security purposes.
  • Advertising cookies. Advertising cookies are used to serve you with advertisements that may be relevant to you and your interests.

Disclosure For Law Enforcement:

Under certain circumstances, Art Oro Jewellers may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements:

Art Oro Jewellers may disclose your Personal Data in the good faith belief that such action is necessary:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Art Oro Jewellers.
  • To prevent or investigate possible wrongdoing in connection with the service
  • To protect the personal safety of users of the service or the public
  • To protect against legal liability

Service Providers:

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics:

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Advertising:

We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.

  • Google AdSense & DoubleClick Cookie

Google, as a third-party vendor, uses cookies to serve ads on our Service. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet.

You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/

  • Behavioural Remarketing

Art Oro Jewellers uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

  • Google AdWords

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

  • Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Children’s Privacy:

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Payments:

We provide paid products within the service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with:

M-Pesa

Their Privacy Policy can be viewed at https://www.safaricom.co.ke/media-center-landing/terms-and-conditions

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Your Rights:

You have the right to access, correct, update, or delete your personal information. You may also opt-out of receiving marketing communications from us.

To exercise your rights or request assistance, please contact us using the contact details provided below.

Changes to Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.

We encourage you to review this Privacy Policy periodically for updates.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@artoro.co.ke

By using our website or providing your information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Effective Date: 2011-01-10

Thank you for trusting Art Oro Jewelry Store with your personal information.

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